Request deletion by email
Email support@downrouteapp.com with the subject “Downroute account and data deletion”. Send it from your registered email address where possible and state that you want your account and associated personal data deleted.
If you no longer have access to that address, explain this in your email. We may need to verify that the account belongs to you. Do not send your password, one-time codes or payment-card details.
Email a deletion requestIn the app
Open the Account screen and choose Delete Account. Follow the confirmation and sign-in prompts. If your version asks you to transfer ownership of a group, or the process fails, contact support using the email route above.
Data and subscriptions
The request covers your account and associated personal data, not just access to the app. The Privacy Policy explains retention criteria and your rights. Ask us about particular messages, images or records you want included. We will explain any lawful reason that prevents deletion of particular information.
Removing the app does not delete your account. Deleting an account does not automatically cancel an app-store subscription. Manage any subscription separately through the store where you purchased it.
Contact
Rob Devine, trading as Downroute, 30 Heywood Lane, Wrea Green, Preston, PR4 2FF, United Kingdom.